IT Support 365

The IT Support is available 24 hours a day, 7 days a week.

Online Search

Visit the Student Portal to see if there is guidance to resolve your problem or answer your question.

The Student Portal can be found at https://myportal.northumbria.ac.uk

IT Chat

Use IT Chat to connect to a Service Desk agent.

IT Chat can be found at www.northumbria.ac.uk/itchat

Telephone

Call the Service Desk to discuss any urgent problems you're having.

Telephone Number: +44 (0)191 227 4242

New Password Reset Service

A new simpler Password Reset Service has recently been launched, giving you the opportunity to easily reset your own password if you forget it.

Simply visit www.northumbria.ac.uk/password reset , all you will need is your username and your existing DUO app will verify your identity so you can reset your password quickly.

Please note:- that this will only work for UK mobile numbers. If you have an international number, you will need to contact the IT Service Desk via Chat or Phone.

Your new password must meet the university’s password control protocols.

Passwords should be at least 12 characters in length, and a combination of at least three out of four rules.
Uppercase characters (A through to Z).
Lowercase characters (a through to z).
Numerical digits (0 through to 9).
Non-alphabetical characters (eg. ! $ # % @ +).

You should avoid using easily guessable passwords and change your password regularly and at least once every 90 days.

Want Face-to-face Tech Support? Visit the IT Place

What's on offer

WiFi Network and IT Security advice.
Help setting up your laptop or other mobile devices.
Guidance on using your Northumbria IT Account.
Helping you to Logon.
Assistance with Printing.
Accessing Northumbria Services – including: Student Portal; Blackboard; Remote Access; Email; File Storage.
Other IT queries – please ask at the IT Place desk, or contact the Service Desk on: 0191 227 4242 in advance of your visit.

They will be able to confirm whether the IT Place can assist with your particular query - and also whether the service is open on the day you are planning to visit the campus.

For some queries, we may need to refer you on to another service for support.

Opening Hours

Where: Student Commons, Ground Floor, City Library
When: 09:00 - 15:00 on Monday to Friday *Opening hours may be subject to change
Where: Ground Floor, Coach Lane Library
When: Every Wednesday during term time 09:30 - 15:00 *closed until further notice - apologies for any inconvenience caused