TM9645 - Risk and Crisis Management in Tourism

You will learn through lectures, seminars and both directed and independent learning. The lectures will provide you with a theoretical underpinning of the module content, relating theory to practice through an extensive use of case studies. Guest lectures will be incorporated into the module delivered by event practitioners to allow you to learn through debate, discussion and active engagement. This is reflected in the assessments being a group presentation and an individual report.

You will be supported in seminars that will enable you to tackle a series of guided exercises with continuous assessment and feedback. You will be expected to keep up to date with the seminar activities. Independent time is set aside for you own learning and reading activities.

The learning seeks to equip you with the skills of intellectual autonomy, collaborative working, critical and independent inquiry.

A member of academic staff will lead the module and provide lecture input; other academics will also contribute to and support Risk and Crisis Management in Tourism , based on their subject expertise. Tutors will guide you through exercises during timetabled sessions. Support will include feedback from tutors during small-group seminars.

Your module is supported by the University’s eLearning Portal which houses lecture materials and seminar exercises alongside assessment details and various support facilities such as the recording of certain lectures, messages and the discussion board provide and interactive element for group benefit.

You will be provided with a wide-ranging electronic reading list that comprises of various academic reports, books sections and journal articles that contributes to the understanding of concepts and ideas. The support will be increasingly aligned towards to co-creation of knowledge, and active self-directed learning on your part. These approaches allow for engagement with higher academic levels of inquiry and research.
Your module assessment consists of a group presentation and an individual report; specific time will be allocated in class to support the assessment.

All modules at Northumbria include a range of reading materials that students are expected to engage with. The reading list for this module can be found at: http://readinglists.northumbria.ac.uk
(Reading List service online guide for academic staff this containing contact details for the Reading List team – http://library.northumbria.ac.uk/readinglists)

Knowledge & Understanding:

• Develop a critical understanding of risk and crisis management principles, models, and frameworks in tourism systems. (MLO1)
• Demonstrate knowledge of the role, function and structure of crisis management within tourism businesses and destinations, and how they interact to support both negative and beneficial outcomes. (MLO2)


Intellectual / Professional skills & abilities:

• Demonstrate a critical appreciation of the importance of research, development, and planning to manage and respond to risk, crises, and disasters impacting on tourism systems (MLO3)
• Develop critical analysis and decision-making skills associated with identifying potential risks across a range of tourism industries and sectors (transportation, accommodations, service industries, tourism businesses, destinations)(MLO4).



Personal Values Attributes (Global / Cultural awareness, Ethics, Curiosity) (PVA):

• Demonstrate a critical appreciation of the importance of research, development, and planning to manage and respond to risk, crises, and disasters impacting on tourism systems (MLO3)
• Develop an appreciation for the importance of risk and crisis management amidst contemporary poly crises and uncertainty within tourism systems (MLO5)

This module is assessed by 2 components. The first assessment is a group presentation worth 20% of the module in which students will focus on crisis management communications (MLO 2, MLO 5). The second assessment will be a written report that will require research and application skills discussing how the student would assess and evaluate natural/man-made crises in a specific destination. This will represent 80% of the total assessment of the module (MLOs 1-5).


On an ongoing basis your tutors will give feedback on the seminar exercises, formative assessments are embedded within the seminars to support and assist in the co-creation of knowledge and to prepare for the summative assessments.

This will encourage active participation in the learning process throughout the semester. Your tutors will be looking for you to develop the ability to investigate and analyse Business tourism and events, and to apply strategic principles to real life situations.

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Tourism industries and sectors, like all businesses, are susceptible to risks and crises associated with uncertainty (in this case, among products, services, and tourism stakeholders/consumers) and the wider contemporary poly crises of economic, social, political, and environmental change. The planning and development of tourism systems increasingly involves an emphasis on and acknowledgement of risk and crisis management. In this module, you will develop an in-depth understanding of the strategic importance of risk and crisis management and communications for companies, organisations and destinations working in tourism. Specially, you will examine the endogenous and exogenous opportunities and challenges of the tourism-related risk and crisis management and communications among its sectors (travel; tourism; hospitality; events etc.) subject to high levels of consumer demand and supply elasticity, intense competition, and reliance on environmental, social, built, and political features of the places where they operate.