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Welcome to Newcastle

Induction information

Welcome to Northumbria University! Whether you’re studying at our City or Coach Lane Campus, or through one of our collaborative programmes, we are delighted that you are joining us.

For the majority of students starting in January 2025, Welcome Week begins on Monday 20th January. Be sure to check your emails carefully for details specific to your programme.

On this page, you’ll find the Newcastle Campus Welcome Guide, packed with essential information and guidance to help you start your journey successfully. If you’re an international student, don’t miss the International Welcome Guide, tailored to provide additional support as you settle into life in the UK.

Students on specialised programmes - Northumbria Pathway (International Foundation and Pre-Masters), St. George’s University (SGU), and Health and Social Practice Framework - can access their bespoke welcome information below.

To get started successfully, please explore the sections below for step-by-step instructions on the essential actions you need to take, starting with Enrol Now. 

We look forward to seeing you!

Welcome from your Vice-Chancellor and your Dean of Students

 

 

Essential Actions

 

There are a number of tasks and actions you can take before you arrive to help get your journey with us off to the best start, starting with Enrol Now.

All students must be enrolled in order to study at the University. 

Online enrolment is accessed through Northumbria's Student Portal - before you can log in you need to set up DUO Multi-Factor Authorisation - please expand the section below for details.

DUO Multi-Factor Authentication

Multi-Factor Authentication (MFA) offers an extra layer of protection for your Northumbria account and the files and devices associated with it. At the point of logging in to your Northumbria account, a DUO prompt will be sent through to your personal device requesting that you approve the login attempt. Please see our Guide to enrolling with Duo and watch our short video below for an overview:

  

Enrolment Guidance

Once you can access the Portal, it's time to enrol - please expand the relevant section below for guidance. Incoming exchange students should enrol following guidance for Overseas students.

Home (UK) Students

You can complete the full enrolment process online by logging on to your Student Portal, selecting 'Enrol' from the main menu and following the instructions.

You will need your username and password, which you should have already received by email, and have a digital passport-style photograph ready to upload for your University Smartcard. When you have completed this process successfully you will receive a confirmation email to your University email account. See Understanding the enrolment process in your Student Portal for full guidance.

Overseas (International) Students

If you require visa or immigration permissions to study in the UK, you must complete our two-step enrolment process before beginning your studies at Northumbria.

To begin your enrolment you will need your username and password, which you should have already received by email, and have a digital passport-style photograph ready to upload for your University Smartcard.

You then need to follow the steps below to complete your enrolment: 

Step 1. Online Pre-Registration - Before you arrive in the UK

To pre-register, log in to your Student Portal, select 'Enrol' from the main menu, and follow the instructions provided.

Step 2. Visa Verification - After you arrive in the UK

  • After arriving in the UK, you must submit your visa documents to be checked and confirmed.
  • You can do this via the 'Visa Upload' task in your Student Portal.
  • The documents required will be listed in your enrolment email and in our useful online guide.
  • Once your documents have been verified, you will receive an email confirming this. Only then will your enrolment be complete. Please note that document checks can take up to five working days. 

If you are an incoming exchange student, you should upload a copy of your UK entry stamp or a copy of your boarding pass, plus a copy of your visitor visa to confirm that you have the correct visa type.

See Understanding the enrolment process in your Student Portal for full guidance.

Important:

Your enrolment will only be complete after you have pre-registered, and your visa documents have been verified. If you fail to enrol by your course enrolment deadline, your record will be closed. Please do not travel unless you can enter the UK by your course enrolment deadline.

Home Students

Please expand the relevant section below:

Undergraduate students

If you are funded by Student Finance, please ensure you complete an application for the start of each academic year. See Applying for Your Undergraduate Funding from the Student Loans Company for more information.

If you are a self-funding student please ensure you pay the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

Postgraduate Taught students

If you are a self-funding student, please ensure you have paid the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

If you are a sponsored student, you are required to submit a sponsorship letter at the start of each academic year. Please see the Payment of fees by a sponsor article on your Student Portal for full information. If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

International Students

Please expand the relevant section below:

Self-funded

If you are a self-funding student please ensure you have paid the first instalment of your fees on or before you complete the enrolment task. You can do this via one of our online payment platforms.

Sponsored

If you are a sponsored student, you are required to submit a sponsorship letter at the start of each academic year. Please see the Payment of fees by a sponsor article on your Student Portal for full information. If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

Incoming International Exchange and Study Abroad students

Non-fee paying incoming exchange students: Please skip this step.
Fee-paying study abroad students: To pay your fees, please follow the relevant guidance above for self-funding or sponsored international students. Further details can be found in our Incoming Exchange and Study Abroad Pages.

Support

If you are unable to pay the first instalment of your fees at enrolment or if you have concerns about your ability to pay future instalment(s) please contact the Finance department via your Student Portal, where you can arrange to visit the Finance drop-in session and discuss your financial position. 

If you cannot access your Student Portal at this time, please submit an enquiry to us via this contact form.

Every student at Northumbria University has their own IT account. You will be allocated an IT account when you enrol on your programme.  

As well as logging in to computers on campus, you will use your IT account to login to systems including your Student Portal, Blackboard - Northumbria's online learning platform - and Microsoft 365 to access your emails and files. 

Your Northumbria username and password can be found in your welcome email from Northumbria University Enrolment. Watch our short video for more information:

To access your account safely, you will also need to enrol with DUO, the multi-factor authentication software we use here at Northumbria - see Enrol Now above for details.

  • If you forget your username, please contact IT Support
  • If you forget your password, you can reset it using DUO (UK numbers only) or via IT Chat (available 24/7).

Accessibility Support

Our aim is to ensure students are supported to reach their full potential and have the best possible experience here at Northumbria. If you have an accessibility need - including Specific Learning Differences and neurodiversity - we offer support throughout your journey with us, even before you arrive.

Visit Preparing to Join Us for more information and to register with the Student Accessibility Team, who can ensure any relevant support is in place before you get here.

Campus Accessibility

We are also committed to ensuring our campuses are accessible, and have partnered with AccessAble to create detailed guides to the physical access features of all our buildings and services. This include information on colour contrast and lighting, signage, background noise, and much more. See AccessAble - Campus Access Guides for more information.

Your programme start date can be found in your offer and enrolment letter, and it vital to arrive to arrive on campus in time to take part in your induction week activities.

If you are arriving to Newcastle from outside of the UK, plan your travel arrangements carefully and remember, it can take up to five days to have your visa information verified once you have uploaded it, so it's a good idea arrive ahead of your start date. 

To help you find your way to campus when you first arrive, we offer a Meet and Greet airport transfer service for international students arriving into Newcastle Airport - read more and book your place now

Wherever you are travelling from, your Welcome Pack below contains lots of useful information about travelling to campus, what to bring with you and how to ensure a smooth arrival. 

Don't forget to confirm your accommodation and arrival date, whether that's University accommodation or a private rental.

Using your Student Portal to Navigate Northumbria from Northumbria University on Vimeo.

We know that there is a lot of information to take in during your time at university – so to help you navigate Northumbria, your Student Portal brings all of the knowledge, advice and support you need together in one place. 

As well as links to essential Northumbria information such as your timetable, your virtual learning environment (Blackboard) and Library Online, you can also use the Portal to read the latest Northumbria news stories, keep your personal details updated and check your finance and accommodation status.  

If you have any questions during your time at Northumbria, you can search Ask4Help Online in your Student Portal for the answer, or submit an enquiry via the text box at the end of each article and a member of our team will get back to you.

Having trouble accessing your Student Portal?


 

Your Welcome Guide can also be found below and contains lots more information and practical guidance for getting started at Northumbria. 

 

During induction week, you will have the opportunity to settle into your new surroundings, meet teaching staff and make friends. You will also be required to consider practical information and complete key tasks.

Once you have arrived in the UK, you should complete your enrolment by uploading your visa documentation to your Student Portal. This includes uploading the relevant documents and your eVisa share code.

Only when these documents have been verified will you be full enrolled. See the Enrolment article on your Student Portal for full information and guidance.

Incoming Exchange and Study Abroad students please see the article Understanding what to do with your Arrival and Departure Forms in Ask4Help Online on your Student Portal. There you can follow the guidance to submit your Attendance Form (Arrival) and Funding Forms (if applicable).

As well as your teaching schedule, your timetable includes details of your Programme Induction sessions. It is really important to attend your induction activities - this is where you will meet your programme team and fellow students, and how you will find your way around campus and all of the fantastic resources available to you.

You can access your timetable once you are fully enrolled (please allow up to 48 hours for this) via:

The NU Connect App has a GPS function that allows you to find your timetabled building based on your location - we highly recommend that new students download and use this. 

Please see the Accessing your teaching timetable article on your Student Portal for more information and full guidance. You can also check out The Hub for student-to-student tips on being new to Northumbria.

ID card icon

About your Smartcard

Your Student Smartcard is an essential part of getting started at Northumbria. You should arrange to collect your Smartcard during your Induction Week and keep it with you at all times. Your Smartcard is your student identification, and will also be used for essential everyday tasks like accessing University buildings, registering your attendance, using the University Library and much more. 

See Collecting your Smartcard from Campus on your Student Portal for full details.

Attendance and Absence

One of the key tasks you will use your Smartcard for is to register your attendance at taught sessions - this vital activity is something that all students need to do. Attendance and being engaged with your studies are both key to succeeding at University. Please read our article on the Student Portal about Registering your attendance and notifying us of absence for more information.

Students on campus with welcome signs

For the majority of students starting in January 2025, Welcome activities begin from week commencing Monday 20th January onwards. There will be a number of both timetabled and additional activities to take part in, including:

Your Programme Induction

Your mandatory induction sessions to meet your Personal Tutor, academics and fellow students. These will be timetabled activities - see Accessing your timetable on your Student Portal for more information.


Northumbria Welcome Event and Tea Party: Friday 24 January

15:30 - 17:00 in Domain, Students’ Union, City Campus
Come along to the Welcome to Northumbria Event and Tea Party to hear from key University services, meet other new students, and enjoy tea, coffee and cake.


Refreshers Fair: Wednesday 29 January

11:00 - 15:00 in Domain, Students’ Union, City Campus
Come along to our January Refreshers Fair and find out about the many student societies you can join - from computer and video games to drama and film, arts, cultural societies and much more. Take advantage of our special January offer where all society memberships are half price.


Just TRY Week (w/c 27 January)

Your chance to try out a range of sports and activities with taster sessions taking place throughout the week. What's more, when you join a Sport Club in January it’ll be 50% off! Visit the Northumbria Sport website for more information.

Your safety is our priority. We have a dedicated 24-hour security team and recommend that all students download the free SafeZone App which connects you directly to Security should you need it. You can find out more about our Security services and staying safe in the video below and in your Welcome Pack.

Police and Security Freshers' Talks

In partnership with Northumbria Police, these sessions are all about keeping you, and your belongings, safe on and off campus.

 

The sessions are only an hour long and will give you a chance to hear about things like our SafeZone app, which connects you directly to the University security team, and other helpful initiatives like our free bike security tagging scheme.

 

No need to book, just turn up at one of the following sessions:

 

  • Tuesday 24th September: Northumberland Building, Room 149, 15.30 -16:30
  • Thursday 26th September: Lipman Building Room 0026, 10.00-11:00 

Registering with a doctor/GP

Taking care of your health and wellbeing is crucial while at University. One of the first steps to take after arriving in Newcastle is to register with a local doctor's surgery, also known as a General Practitioner or GP. This ensures you can access medical care when needed. Please register as soon as possible - do not wait until you are unwell.

International students, including incoming exchange students: Once you have arrived in the UK you should register with a doctor as soon as possible. If you didn’t pay the Immigration Health Surcharge (IHS) and obtain an IHS number as part of your visa application (for example, if you are in the UK on a visitor visa), you are strongly advised to take out private health insurance as visitors to the UK are required to pay for NHS medical treatment.

For more information and advice on how to do this, see the Registering with a doctor/GP article in your Student Portal.

Opening a Bank Account

It is also important to take care of your money and finances while at University. We recommend that all students open a student bank account - if you are joining us from overseas it's particularly important to think about a UK account.

Incoming exchange students: Depending on the length of time you plan to stay in the UK, you may consider opening a UK bank account to make it easier for you to make and receive payments. However, specific eligibility criteria may apply depending on the type of visa you hold and the individual bank’s policies - check with the bank for details.

See the Opening a bank account article on your Student Portal for more information.


 

Your Welcome Guide can also be found below and contains lots more information and practical guidance for getting started at Northumbria. 

 

Once you have arrived and completed your enrolment and induction, it's time to start your academic studies and get to know all that Northumbria has to offer to make your student experience the very best it can be.  

Hopefully by now you have accessed your programme Blackboard site, attended your induction sessions and explored our Preparing to Study guide to gain a good understanding of the academic skills you will need to succeed.

You can access a wide range of information, guidance and support from your University Library throughout the year, including online content, workshops and one-to-one sessions. See Developing your learning skills for more information on topics including:

  • Academic writing
  • Note taking
  • Research skills
  • Critical reading
  • Time management
  • Academic referencing

If you have dyslexia or another Specific Learning Difference, you can access support from our Student Accessibility Team, which can include a personalised plan of reasonable adjustments, one-to-one specialist support tutorials and specific learning resources. See the Accessing general and specific study skills and resources article on your Student Portal for more information or to access support. 

Freshers' Fair 2023

Northumbria Students' Union (NSU) is here to make your student experience the best it can be! NSU offers advice, support, representation, a huge range of societies, events and lots more. 

As well as organising Freshers' Fairs and lots of activities during Welcome Week, NSU is also home to over 100 societies for you to explore and join - from sports and outdoor activities, conservation, arts and culture, faith and spirituality and everything in between. They can also support you to find volunteering opportunities, represent your course and get involved in the local community.

With exclusive discounts and offers for new students, Northumbria Sport has something for everyone. Find out more at the following;

  • Sports Fair: Wednesday 25th September at Sport Central, City Campus from 10:30-17:00. Please note, numbers will be restricted from 10.30-11 to allow for a quiet half hour.
  • Big Week of Sport: With various events and activities taking place from 28th September - 6th October.
  • Northumbria Sport Website: For details of memberships, events, activities, clubs and much, much more!
  • Download the App: to stay up to date with the latest information on your mobile device.

By joining Northumbria, you are now part of a vibrant community in a vibrant city! Explore Newcastle and all that it - and Northumbria - has to offer. Get involved, make new friends and Be Part Of It!

  • Be Part Of It: Our programme of heavily-discounted events and activities exclusive to Northumbria students - from chocolate-making workshops to paddle boarding, and everything in between. Check out our amazing range of activities and book your place now!

  • International Students' Welcome: We give a warm welcome to all students joining us from overseas. Get to know your fellow students and University staff at our International Welcome and Tea Party on Friday 20th September, 15:00 to 18:00 in Domain, Northumbria Students' Union, City Campus, followed by barbecue in the Quadrant.

  • Life in Newcastle: Explore our online guide to the city and see what fellow students are saying in The Student Hub - including lots of advice and tips for new students.

  • Part-time jobs: We know that many students balance their studies with part-time work. Our Careers and Employment service is called Graduate Futures and can help you find suitable jobs and provide advice, support and resources to improve your employability skills. Visit the Careers and Employment section of your Student Portal for more information.

Ask4Help-logo

We know it can be daunting starting out at University but we are here to help and support you every step of the way.

Ask4Help is the name of our frontline service and it is available 24/7 during term-time on campus, online and via telephone. Ask4Help can answer any questions you have or signpost you to more specialist support should you need it. Ask4Help Online in your Student Portal contains a range of useful articles providing self-help information on topics including:

  • Accommodation
  • Careers and Employment
  • International issues
  • IT
  • Money and Finance
  • My Programme
  • Student Life
  • Support and Wellbeing

You can submit any queries you have or access specialist support from staff via the enquiry box at the end of each article. 

Your Blackboard site is an invaluable source of information about your programme. Your Programme Leader and Personal Tutor (who you will have met during induction), will also be essential contacts if you have any programme-related questions throughout your studies.


 

Your Welcome Guide can also be found below and contains lots more information and practical guidance for getting started at Northumbria. 

 

Your Welcome Guide

To help you navigate Northumbria, we have brought together a range of information about our campus, services and support available to you in a handy Welcome Guide (pdf version).

 

 

Specific Programme Information


If you are studying on one of the following programmes or routes, please follow the links below for tailored induction information.

 

 

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